Shipping & Delivery Policy

Neo Beads Abacus — A Brand of Dhanisth Ventures Private Limited

Effective Date: July 2, 2026

1. INTRODUCTION

This Shipping & Delivery Policy explains how Neo Beads Abacus, a brand of Dhanisth Ventures Private Limited, delivers its educational services, study materials, and related products to students, parents, and franchise partners.

By enrolling in our programs or purchasing any products or services through our website, you agree to this policy.

2. EDUCATIONAL SERVICES

Neo Beads primarily provides educational services through:

  • Classroom-based learning
  • Online learning sessions (where applicable)
  • Student assessments
  • Parent counselling
  • Workshops
  • Brain development programs
  • Teacher support
  • Academic guidance

Since these are service-based offerings, no physical shipping is required for the enrollment itself.

3. ADMISSION CONFIRMATION

Upon successful payment and verification:

Admission confirmation will generally be communicated via Email, WhatsApp, SMS, or Phone Call within 1–3 business days.

Students will receive details regarding batch allocation, class schedule, and centre information.

4. DIGITAL DELIVERY

Where applicable, students may receive:

  • Digital study resources
  • Practice worksheets
  • Class schedules
  • Certificates
  • Notices and updates
  • Learning support material

These are delivered electronically through email, WhatsApp, learning platforms, or other authorized communication channels.

5. PHYSICAL STUDY MATERIALS

Certain programs may include physical learning materials such as:

  • Abacus Kit
  • Workbooks
  • Practice Books
  • Student Handbook
  • Progress Records
  • Certificates
  • Promotional Merchandise (where applicable)

Availability of materials may vary depending on the enrolled program.

6. SHIPPING TIMELINE

Where physical materials are included:

Dispatch is generally initiated within 3–7 business days after confirmation of admission and payment.

Delivery timelines may vary based on location, courier services, and unforeseen circumstances.

Estimated delivery time:

  • Metro Cities: 3–7 Business Days
  • Other Cities & Towns: 5–10 Business Days
  • Remote Areas: 7–15 Business Days
  • These timelines are indicative and may vary.

7. DELIVERY PARTNERS

Neo Beads may use reputed courier and logistics partners for the delivery of physical materials.

Tracking information may be shared with parents or franchise partners whenever available.

8. DELIVERY ADDRESS

Parents and franchise partners are responsible for providing an accurate and complete delivery address.

Neo Beads shall not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated address information.

9. DELIVERY ATTEMPTS

If delivery is unsuccessful due to:

  • Incorrect address
  • Recipient unavailable
  • Refusal to accept delivery

additional shipping charges may apply for re-dispatch, where applicable.

10. DAMAGED OR MISSING MATERIALS

If study materials are received in a damaged condition or any items are missing, customers should notify Neo Beads within 48 hours of delivery by providing:

  • Order details
  • Photographs (if applicable)
  • Description of the issue

Verified claims will be resolved through replacement or other appropriate action at the discretion of Neo Beads.

11. DELIVERY DELAYS

Delivery may be delayed due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • Public holidays
  • Government restrictions
  • Transportation disruptions
  • Courier delays
  • Weather conditions
  • Technical issues

Neo Beads shall not be liable for delays caused by such circumstances.

12. INTERNATIONAL DELIVERIES

At present, Neo Beads primarily serves customers within India.

International delivery of physical materials may be available only upon prior confirmation and subject to applicable shipping charges and customs regulations.

13. FRANCHISE MATERIALS

Training kits, branding materials, marketing collateral, and operational documents for franchise partners shall be dispatched according to the agreed onboarding schedule and subject to availability.

14. CONTACT

For delivery-related queries, please contact:

Neo Beads Abacus

Dhanisth Ventures Private Limited

Email: info@neobeadsabacus.com

Website: www.neobeadsabacus.com

Phone: +91-9983122511

15. POLICY MODIFICATION

Dhanisth Ventures Private Limited reserves the right to modify this Shipping & Delivery Policy at any time. The latest version published on the official website shall be considered the applicable version.

ACKNOWLEDGEMENT

By enrolling in our programs or purchasing products or services from Neo Beads Abacus, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.