Grievance Redressal
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Book a Free Demo ClassGrievance Redressal Policy
Neo Beads Abacus — A Brand of Dhanisht Ventures Private Limited
Effective Date: July 2, 2026
PURPOSE
Neo Beads Abacus is committed to providing high-quality educational services and maintaining the highest standards of customer satisfaction.
This Grievance Redressal Policy establishes a transparent mechanism for addressing concerns, complaints, suggestions, and grievances raised by students, parents, franchise partners, website users, and other stakeholders.
WHO CAN SUBMIT A GRIEVANCE?
The following stakeholders may raise a grievance:
- Parents or Guardians
- Students
- Prospective Customers
- Franchise Partners
- Employees
- Vendors
- Website Users
TYPES OF GRIEVANCES
Grievances may relate to:
- Admissions
- Fee Payments
- Online Transactions
- Refunds
- Academic Services
- Trainer Conduct
- Student Behaviour
- Website Issues
- Privacy Concerns
- Technical Problems
- Marketing Communications
- Franchise Services
- Any other service-related matter
HOW TO SUBMIT A GRIEVANCE
Grievances may be submitted through:
- Website Contact Form
- Written Application
- Telephone
Direct communication with the respective Neo Beads Learning Centre
Please include:
- Name
- Mobile Number
- Email Address
- Centre Name (if applicable)
- Transaction or Admission Reference (if applicable)
- Description of the grievance
- Supporting documents (if any)
RESPONSE TIMELINES
- Acknowledgement: Within 2 business days
- Initial Review: Within 5 business days
- Resolution: Normally within 15 business days
If additional investigation is required, the complainant will be informed accordingly.
GRIEVANCE OFFICER
Grievance Officer
Dhanisht Ventures Private Limited
Email: info@neobeadsabacus.com
Website: www.neobeadsabacus.com
Phone: +91-9983122511
FAIR RESOLUTION
All grievances shall be handled:
- Fairly
- Transparently
- Confidentially
- Without discrimination
- In accordance with applicable laws and company policies
ESCALATION
If a complainant is not satisfied with the initial response, the matter may be escalated to the senior management of Dhanisht Ventures Private Limited for further review.
The decision of the management shall be communicated after completing the review process.
RECORD KEEPING
Neo Beads Abacus maintains appropriate records of grievances received, investigations conducted, actions taken, and resolutions provided to support continual improvement in service quality.
POLICY REVIEW
This policy may be updated periodically to reflect changes in legal requirements, operational practices, or business processes.
The latest version published on the official website shall apply.
CONTACT
For any grievance or feedback, please contact:
Neo Beads Abacus
Dhanisht Ventures Private Limited
Email: info@neobeadsabacus.com
Website: www.neobeadsabacus.com
Phone: +91-9983122511
We value your trust and are committed to resolving concerns promptly, professionally, and fairly.